HOW DO I KNOW I’M GETTING GOOD VALUE?
Quite simply, we’re not like any other printer you’ve ever dealt with. Our centralised Production Hub is ultra-efficient. It produces massive economies of scale, simply not available on the high street. This means we can pass the savings directly on to you in the form of low prices. It’s really simple, yet incredibly effective.HOW LOW ARE YOUR PRICES?
Low. Really low. In fact, as much as 77% less than the industry average. SAVING YOU MONEY MAKES US FEEL GREAT. We’re constantly monitoring our competitors just to make sure we stay ahead of the game. Independent consultants Storecheckers have performed a price survey of printers throughout the UK. We thought we’d share the results with you. We’re nicelike that.
HOW QUICKLY CAN I HAVE MY PRINTING?
As quickly as you need it! Same day if you’re in a real rush. Heres how it works...WE MAKE IT EASY TO PLAN YOUR promotions. Just look for the logo beside the item you’re interested in - that’s its guaranteed turnaround. Approve your artwork by 3pm and your order will be available for collection 3, 5, 7 or 10 working days later. For instance, a 3 day turnaround means approve Monday, collect Thursday. 5 working days: approve Monday, pick up the following Monday, and so on. If you’re supplying artwork on disk, please give us up to 24 hours to check it.
WE KEEP OUR PROMISES. YOU’VE TOLD us it’s important to you. We agree. That’s why every item in this buying guide now has guaranteed turnaround. If we fail to despatch to you on time, we’ll give you a print credit to the full value of your order. We’re pretty sure of ourselves mind you - in the past six months, we’ve despatched 99.8% of all orders on time, or early.
GET YOUR PRINTING EVEN QUICKER with our Xpress Service. You’ve got the power to make us work even quicker - on everything in this guide. How much quicker? 10 working days > 5 working days; 7 working days > 4 working days; 5 working days > 3 working days; 3 working days > 2 working days. Since our low prices require us to work ultraefficiently, Xpressing your job usually means that we rack up lots of extra costs. To help contribute to these costs, we charge you a premium of 100% over the print price. It’s only fair...
WE’LL STOP OUR PRESSES AND PRINT your order the very same day with our seat-of-thepants SOS Same-day Service. Many items like leaflets, business cards and posters are available with same day turnaround... guaranteed, to get you out of the proverbial. Just approve your artwork by 10am, and you can pick up from our Manchester Production Hub that night, or we’ll despatch overnight directly to you. Just add 200%. Look for the SOS logo. Then you can wipe your brow.
CAN YOU COLOUR MATCH TO SOMETHING I’VE ALREADY HAD PRINTED?
Part of the reason we can keep our prices so low is that we print every order to a ‘pleasing’ colour standard. That means that your order may not look exactly the same as something you’ve had printed before. With our brand new £1million presses, it’s likely to look a lot better.
CAN YOU HELP ME WITH DESIGN?
Sure thing. We can create stunning artwork for you and help with all the creative stuff if you need us to. The concept, the copy, the layout, sourcing the photography - it’s all in a day’s work to us.CAN I DESIGN MYSELF?
Of course. IF YOU WANT TO DESIGN YOUR JOB YOURSELF, DOWNLOAD A COPY OF OUR ‘DIRECT from Disk Guide’ before you start though - our process is different to everyone else’s. Setting up a file for print is a complicated thing though. We want to make sure you don’t screw up and end up having to bin your print. Our low-cost Handholding Service is your guarantee that your file will print right, first time. And once you’ve correctly supplied a few files the printing.com way, we may even let you become a ‘Disk Risker’ - see the ‘Direct from Disk Guide’ for the full story. You can download it from www.custardcreative.co.uk/pdcdownloads.
*Industry Average Price refers to the average of quotes obtained from an independent nationwide survey of printers, February 2004
CAN YOU DELIVER TO MY PREMISES?YOUR ORDER WILL ARRIVE IN STORE, TOGETHER WITH MANY OTHER orders. This consolidation keeps our costs down and means you can collect from your local store or franchise FREE OF CHARGE.You can also COLLECT FROM OUR PRODUCTION HUB - you’ll need a collection card - please ask your store for one, as we can’t release your order without it.
We can also DELIVER DIRECTLY TO YOUR PREMISES, or anywhere you like. Beside each price in this guide, look for the little carriage band letter. That determines what it’ll cost for next-day delivery - just refer to the table right. We use reputable overnight carriers who publish an on-time success rate of 98.5%.
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HOW CAN I PAY?
PAY BY CHEQUE, PAY BY SWITCH, PAY by Delta or pay by cash and the price you see is the price you pay. We will accept Business Builder Account Cards. Payment by a credit card, and we’ll pass on the 2% surcharge to you. We think it’s fair that we don’t charge everyone higher prices - only those that cost us more to handle. We require full payment before we start work.HOW DO I ORDER?
Easily and fuss-free! WE’RE AS FLEXIBLE AS A DOUBLE-JOINTED EEL. Whichever way you’d like to deal with us, we’re fine - whether it’s face-to-face, via email, on the phone, over the fax or through plain old post.DECIDE WHAT YOU WANT
Have a flick through this guide. Choose what you like best, or give us a call for advice. It’s easy to plan, since every item has a fixed guaranteed turnaround. When you’re ready, fill out an order form and sign it (we can fax you one).
MAKE YOUR PAYMENT
We need payment in full before we go to print. See how can I pay?
SORT OUT YOUR ARTWORK
It’s essential that you look credible. A well-crafted design can mean the difference between success and failure. Would you like us to create some mouth-watering artwork for you?
YES! Design it for me.
Great! We’ll work with you to produce something you’ll love. All we need is:
Sharp copies of photographs, logos or transparencies you want to use (you’ll get best results from originals) or you can supply them electronically;
A written brief. The more you tell us, the less it will cost. Include all your text and a sketch showing where logos and photos should go. We can help with the creative stuff - including writing copy and concepts - just ask. We’ll create your design and send a proof. When you approve it, we’ll print your order.
PICK UP YOUR PRINTING
Your order will be ready for collection. Simple.
NO. I’ll do it myself.
Before you start, make sure you read our Direct from Disk Guide - even if you’re a black belt. Our process is different to everyone else’s. For details of what happens next, see the Direct from Disk Guide.